Returns & Exchange Concierge
We desire every silhouette you acquire to bring enduring joy. If a garment does not meet your expectations, our 7-day complimentary return concierge ensures effortless resolution.
How Reverse Logistics Works
Request Online
Log into your account, visit your Orders Archive, and submit a return request within 7 days of delivery.
Doorstep Pickup
Our logistics partner arrives at your residence with a pre-printed reverse waybill. Zero postage required.
Atelier QC Check
Our quality team inspects the piece upon hub arrival to confirm original tags and pristine condition.
Instant Disbursement
Your refund is credited directly to your original payment method (or store credit) within 24–48 hours.
Eligible Garment Conditions
- Piece must be unworn, unwashed, and free of fragrance or blemishes.
- Security seals and brand provenance tags must remain intact and attached.
- Original dust bags, garment hangers, and archival packaging must accompany the piece.
Non-Returnable Exceptions
In accordance with hygiene regulations and artisan exclusivity, customized bridal couture, monogrammed pieces, and final-sale archive drops cannot be returned unless verified defective upon delivery.